Cablevision is a Crappy Company
The only purpose of this post is the off chance that it turns up in a google search of somebody trying to make the choice between Cablevision (Optimum Online) and a different service provider. Choose the latter.
I’ll spare you the full customer service sob story and give the abridged version: I’m techy. I know computers. Cablevision representatives lie to me like it’s their life mission. My favorite one-liner: an account-retention representative (the people you get when you threaten to quit) insisted my internet was out because we had 4 computers on a router. “You can’t power that many computers on one router,” she insisted. I told her, nicely, to cut the crap. Even the repairman did it to me. He said our problem was that the router was too close to the cable modem. Holding back my urge to smash a physics diploma on his head, I muttered some crap about Faraday cages and told him, nicely, that he doesn’t know what he’s talking about (a WiFi antenna puts out about 30 milliwatts of power, while your cellphone does about 250 milliwatts, not like it even matters). He pushed buttons and reset the modem to no avail. Then he went outside and fixed the real problem out at the telephone pole. It didn’t seem to weigh on his mind at all that the internet worked just fine with the router and modem snuggled up in a cozy radiation bathtub. On his way out, he informed me that the modem was “whack.” Thanks.
Cablevision takes a lowest common denominator approach to the job. Customers are sheep, and employees are to shepard them through valley of telephone prompts, outright lies, and fake technical jargon. They don’t return calls and will try to force their Triple Play package down your throat by calling at work, at home, in the morning, even if you tell them to stop. Stay away, if you can.